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Markets Covered

Serving all of New England and Upstate New York. We stock and support the wholesalers, and we call on the contractors, engineers and property managers who decide what gets installed.

How We Can Help

Establish stocking wholesalers in the territory and perform all support functions necessary to ensure the success of the line with distributors. Support functions include ongoing wholesaler training, product meetings, contractor and dealer meetings, and traveling with wholesaler personnel. In addition, we address the secondary market by calling on decision makers at all levels.

Our territory covers all six New England states plus Upstate New York, supported from our company-owned 20,000 square foot office and warehouse in Stoughton, MA.

  • Massachusetts
  • Maine
  • Connecticut
  • New Hampshire
  • Rhode Island
  • Vermont
  • Upstate New York

Primary market

Stocking wholesalers

These are the distributors we set up, stock and support. Training, product meetings and counter days run through this channel.

  • Plumbing & Heating Wholesalers
  • HVAC Wholesalers
  • Refrigeration Wholesalers

Secondary market

Decision makers we call on

Demand does not start at the counter. We call on the people who specify, buy and install equipment so the product is already chosen by the time the order reaches a wholesaler.

  • Fuel Oil Dealers
  • Property Management Firms
  • Engineers
  • Utilities
  • Plumbing & Heating Contractors
  • Builders
  • Architects
  • Energy Conservation Agencies
  • HVAC Contractors
  • Developers
  • Mechanical Contractors
  • Hotel Offices
  • Housing Authorities

Working both channels is what moves a line. The wholesaler carries the inventory, and the contractor, engineer or property manager decides what goes in the building.

Markets Covered Questions

What is the primary market for SMS?

Stocking wholesalers: plumbing and heating wholesalers, HVAC wholesalers and refrigeration wholesalers. SMS sets them up, stocks them and supports them with ongoing training, product meetings and counter days.

Who does SMS call on in the secondary market?

Fuel oil dealers, property management firms, engineers, utilities, plumbing and heating contractors, builders, architects, energy conservation agencies, HVAC contractors, developers, mechanical contractors, hotel offices and housing authorities.

What territory does SMS cover?

All six New England states, Massachusetts, Maine, Connecticut, New Hampshire, Rhode Island and Vermont, plus Upstate New York.

Does SMS travel with wholesaler personnel?

Yes. Support for distributors includes ongoing wholesaler training, product meetings, contractor and dealer meetings, and traveling with wholesaler personnel.

How do I reach the territory manager for my area?

Call the office at (781) 341-0404, or (800) 633-0052 from outside Massachusetts, or send a message through the contact page and we will connect you with the right person.

Looking for coverage in New England or Upstate New York?

Manufacturers, tell us about your line. Wholesalers and contractors, tell us what you need and we will connect you with the right territory manager.

Sales, Marketing & Service LLC 146 Tosca Drive
Stoughton, MA 02072
(781) 341-0404
Outside MA (800) 633-0052
Fax (781) 341-0419
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